Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
We will refund the money to the customer right after our Customer Service Team confirms that the Return/Refund case for Customer is valid.
A full amount will be refunded back to the Customer’s payment method that they have chosen to purchase the item on our store. After a few days, the amount will be reflected on customer’s account. In general, the Return/Refund process would take 3-5 days to complete.
Note: We don't refund Shipping fee. You must pay 5% transaction fee + $5 Restock fee.
We do not accept returns or exchanges if:
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
The item(s) do not have the original tags on them
The item(s) were a Final Sale item
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality products, you must send us a photograph of the poor-quality products or damaged area. 1stscotland will replace any items damaged or poor-quality at no additional cost.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of 1stscotland if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
Package Returned To Sender
If a package is returned to sender by the shipping courier, 1stscotland will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged 1stscotland for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, 1stscotland will reship the package to you for a small fee that will be collected through Paypal Payment Request.
Note: 1stscotland will not refund returned packages to sender and reshipment times are the same as regular orders.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from 1stscotland or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. You should also take the responsibility of making follow ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, 1stscotland will not be held liable and compensation will not be granted by any form. You should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
1stscotland will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for exchanges (if return, it is 7 days). Once 30 days have elapsed from the receipt of goods, exchanges will no longer be accepted.
All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a refund - in this circumstance we will also refund you for the shipping cost.